Mute button does not work

While on a call, press and release the Voice Assistant button to mute the microphone on the headset. This will work for any type of call, such as Zoom, Teams, etc.

Please note: You need to have voice prompts on to hear when the headset is muted. See Enabling or disabling voice prompts.
Also, this does not mute the microphone on the source device, only the headset. Therefore you will not see the microphone muted on the source device.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service