Cannot connect to Wi-Fi network

Applies to:

If your SoundTouch system will not connect to your network, try the following:

If setting up your system for the first time:

If your SoundTouch system is not Bluetooth® enabled, do not set your router to “N-Only/5 GHz Only” mode. Use 2.4 GHz or 2.4 /5 GHz mode (sometimes called “B/G/N” or “Mixed” mode)

Make sure that the system is within range of your wireless router

Restart your computer or mobile device and reopen the SoundTouch application

Reset your SoundTouch system.

Log in to your router and check the security settings of the wireless network. Wireless security should not be set to an “Enterprise” option

Try the Alternative Setup Method.

If your system has previously been connected to your network:

Reboot your router by disconnecting its power cable for 30 seconds

Reset your Bose product.

If the network name, password or security type were recently changed, update the network settings in the SoundTouch app. See Connecting to a Wi-Fi network after changing password for help

If you are trying to connect to a new network, see Connecting to a different Wi-Fi network

If your system has been set up to work with more than one Wi-Fi network, it may take up to two minutes to connect as the system attempts to connect to the most recently used network of the four it stores in its memory

If feasible, connect some of your other wireless devices (e.g. Blu-ray player or gaming system) to your network using an Ethernet cable. This will increase wireless network bandwidth, which can improve performance of wireless devices on your network

Temporarily disable any security/anti-virus or firewall software running on the computer to determine if the software is causing the issue. If the issue is related to security software, go into the software’s settings and ensure that the SoundTouch app is not being blocked. This is typically done by creating an “Exception” for the SoundTouch app

Try increasing the number of devices allowed to connect to the router. It may have been set for a quantity lower than the number of wireless devices that are trying to connect to the router

Make sure that your router’s firmware is up to date

Move sources of wireless interference that may be affecting the system, such as wireless Internet router, cordless phone, television, microwave, Apple AirPort Express or similar appliances

Do not use SoundTouch systems in the same location as a Bose AL8 system