App is blank, unresponsive, won't open or crashes

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On an iOS device:

1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
2. Swipe left or right to find the app you want to close.
3. Swipe up on the app to close it.

On an Android device:

1. On the home screen, press and hold the app icon.
2. Tap App info from the pop-up that appears.
3. On the App Info screen, tap Force Stop.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.