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Low audio from product
If the volume level heard from your product is faint or quieter than normal, try the following:
Determine if the problem is specifically related to bass performance.
If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.
If there is too much bass, see Too much bass or too little treble from product.
Be sure the system is set up properly and all connections are secure.
A connection may have come loose or may be connected incorrectly. For more info, see Setting up your product.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Try connecting a different audio device.
If available, connect another audio device using the same cables and connections to determine if the issue is related to the first device or its settings.
Try a different set of powered speakers.
If available, connect a different set of powered speakers. If the same issue occurs, the issue is with the computer or its audio settings.
If the issue occurs with a certain source, select it below for more help.
Bluetooth® device
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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