Battery will not charge

If you fully charge your headphones but the voice prompt does not announce "Battery full," see Battery light shows full charge but headset does not state it is fully charged.

For help checking the battery level, see Checking the remaining battery charge.

To properly charge the headphones, it is recommended to turn the headphones off before connecting the charging cable. For more information on how to charge your headphones, see Charging your headphones.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Try connecting your product with a different USB cable to determine if there is an issue with the first cable.

On the USB charger, there will be text that indicates the amp (A) or milliamp (mA) rating of the charger. This rating varies among chargers – including those supplied with different models of Bose products. The closer the amp rating of the charger is to the maximum amp rating of the product, the more quickly the product will recharge. If the amp rating of the charger is too low, the product may recharge slowly or not at all. Refer to the specifications indicated on the product or within it's owner's guide on for details.

Some products require minimum of 1 amp of current in order to recharge. Many USB ports on a computers can only provide a maximum of 0.5 amps of current. Be sure to use a safety-agency-approved power supply that meets local regulatory requirements (e.g. UL, CSA, VDE, CCC).

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service