Poor sound quality from product

You may notice the audio is slightly prominent from the right side of the speaker. This is normal. This product only has one active speaker and two passive radiators. If the audio is clear, your speaker is functioning as designed.

For issues with stereo or party mode, see Enabling or disabling Party or Stereo mode.

If there is too little bass, see Too little bass or too much treble from product.
If there is too much bass, see Too much bass or too little treble from product.

Set the device volume to 90–100% to send a strong signal to your product. Then, use your product to adjust the volume level.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

If the issue only occurs with a particular app, it is likely related to the app or app settings.

Electronics might need to be reset on occasion to correct minor issues. This is typically done by turning the device off, then powering it on again.

The EQ settings of your Bluetooth device can affect sound. On the device, try setting the EQ to "off" or "flat" and disabling any other sound playback adjustments (i.e. loudness, compression, reverb, etc.). These settings are commonly found in the device's audio settings or in the settings of the app being used to play audio.

On your Windows computer, click the speaker icon In the lower-right to view the volume slider. Click the ^ above the volume slider to view a list of available audio devices. (Tip: If your Bluetooth product is not connected, the ^ may not appear.) Your product will appear twice: once with Stereo or A2DP next to it and once with Hands-Free or HSP next to it. For full-range audio quality, select the Stereo listing.

This range can be reduced by obstacles (e.g. walls, doors, appliances, other wireless devices, etc.). Try moving the device and product closer together.

Electronics can pick up interference from other electronics connected to the same power circuit or connected within close proximity. Try disconnecting the power cord from any such nearby electronics (i.e. laptop/phone charger, TV, cable box, seasonal lights, microwave, etc.). If the issue is resolved, try connecting the device or your product to a different power circuit or farther away.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service