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Sound is not heard from all speakers
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
For issues with DVDs, try a different audio track (if available).
Some DVDs have multiple audio tracks available in the DVD audio/sound menu. In the DVD menu, select a different audio track and listen for differences.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
If the issue is with your bass module or your rear surround speakers, select it below for more help.
No sound from rear surround speakers
If the issue occurs with a certain source, select it below for more help.
Streaming music service from the Bose app
Bluetooth® device
An AirPlay device
TV
Cable/satellite box
Another device (i.e. Blu-ray player, game system, tablet, etc.)
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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