"Product Activation Failed" appears in Bose app during setup

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Routers may need to be reset from time to time—much like rebooting a computer. Disconnect power from the router for 30 seconds, then wait for it to start up and connect. (Note: Any device connected to the Internet will be interrupted during the reset.)

If the Bose app is not the latest version, it might be missing features or improvements. On your device, go to the app store, search for the app and select it. If an update is available, install it.

Some Internet Service Providers allow you to pause access to the Internet for certain networked devices. If your ISP offers this feature, unpause all devices and try again.

Verify that the Internet connection indicator is solid or blinking green. It should not be amber or red. If it is, reboot the router by disconnecting its power, waiting 30 seconds, then reconnecting power.

Be sure to keep other wireless devices at least 2 feet (60 cm) away from the soundbar.

For more info, see Resetting your product.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service