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Bose QuietComfort Ultra Headphones

Sold from 2023 – present

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Bose app does not detect product

If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:

Reset your product.

Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.

Be sure you are using the Bose app.

There are other Bose apps (e.g. SoundTouch app, Connect app) designed for older products products. Your product works with the Bose app icon. For more info, see Downloading the Bose app.

In the Bose app, swipe down on the "My Bose" screen to refresh the device list.

If you're trying to connect in the Bose app, and your product is not showing or connecting on the "My Bose" screen, you can pull the screen down to refresh the device list.

Check if Microsoft Teams is running on a nearby PC to which you’ve previously paired your headphones or earbuds.

If so, the PC could take control of the Bluetooth LE (Low Energy) signal your product uses to enable discovery by the Bose app . To resolve the issue, quit Microsoft Teams on the PC and remove any "LE-Bose" listings in the Bluetooth menu of your PC. The non-LE pairing can remain as this will allow for quick reconnection of your headphones or earbuds to your PC.

Reboot the device running the Bose app.

Electronics might need to be rebooted from time to time to correct minor issues. This is typically done by powering off the device completely and then powering it back on again.

In the Bose app, sign out of your Bose account and then sign back in.

For more information, see Signing in and out of a Bose account.

Close and re-open the Bose app.

Closing an app varies by device and operating system. Common methods for mobile devices are shown below:

On an iOS device:
  1. Depending on your iOS device, either double-tap the Home button or swipe up from the bottom center of the screen to view active apps.
  2. Swipe left or right to find the app you want to close.
  3. Swipe up on the app to close it.
On an Android device:
  1. On the home screen, press and hold the app icon.
  2. Tap App info from the pop-up that appears.
  3. On the App Info screen, tap Force Stop.

If using iOS 13 or newer, be sure Bluetooth® permissions are enabled for the Bose app.

When you first install the Bose app on an iPhone or iPad with iOS version 13 or newer, you will be prompted to allow Bluetooth permissions for the app. You must allow this for the app to work properly. To check that Bluetooth is allowed for the app, do one of the following on your iOS device:
  • Go to Settings > Privacy > Bluetooth and enable Bluetooth permissions for the Bose app
  • Go to Settings, then scroll down and select the Bose app. Under Allow Bose Music To Access, enable Bluetooth

In your mobile device settings, be sure location and network permissions are turned on for the app.

Location permissions are used by the Bose app to detect and control your product. If location settings are disabled for the app, it will not work properly.
  • For iOS devices:
    1. Go to Settings > Privacy > Local Network and be sure it is not disabled for the Bose app
    2. Go to Settings > Privacy > Location Services and be sure it is not disabled for the Bose app
  • For Android devices, touch and hold the app icon, then tap App Info from the pop-up that appears. On the App Info screen, tap Permissions and be sure Your location is enabled.

Check for and install any available product updates.

On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.

Uninstall and reinstall the Bose app.

In case an issue occurred with the app, uninstall it from your device, download and reinstall it, then try again.

Try the app on a different mobile device.

If available, download and install the Bose app on another device to determine if the issue is related to the first device or its settings.

In the Bose app, remove your product and then re-add it.

For more info, see Removing a product from your Bose account and Adding a product to your Bose account.
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