Headband has faded or discolored

Look for any physical issues with the headband that could be preventing it from working properly. For example, if an earcup has separated or any portion of the headset appears damaged, see Broken headband.

If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.

Click here to start service