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Microphone picks up sound quietly or poorly
If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the following:
Make sure the white dot or the word TALK on the microphone base faces your mouth.
If needed, twist the microphone base:
Place another phone call.
Try placing another call—preferably to another number—to determine if the issue occurs all the time or only with certain people, which could result from poor reception with the phone service or device you call.
Check the cellular reception of your phone.
A weak connection to the cell service could cause poor audio quality while on a call. Try the call again when the reception improves.
Clear your product's memory of previously paired Bluetooth devices, then reconnect.
Your product remembers the last several devices it connected to so it can quickly reconnect to them. In case of an issue with the device memory, clear it, then create a new memory by re-pairing your Bluetooth devices. For more info, see Clearing the product memory of paired Bluetooth devices.
Try connecting a different Bluetooth® device.
If your Bose product can connect to another device, Bluetooth functionality is working. In cases like this, the issue could be with the first device or its settings.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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