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No power
If your product is connected to power but does not appear to be receiving power, try the following:
Check if the battery is charged.
Be sure the battery is not depleted. For more info see, Checking the remaining battery charge and Charging your headphones.
Check for and install any available product updates.
On a computer, visit btu.bose.com and follow the instructions to ensure your product has the latest features and enhancements. See Updating the software or firmware of your product.
Use a wall outlet USB charger to charge your headset.
Charger specifications vary. Be sure to use a UL/CE approved charger that provides 1 Amp. (Tip: Chargers that provide lower amperage (like a computer USB port) will take longer to charge your headset.)
Try a different USB cable.
Try connecting your product with a different USB cable to determine if there is an issue with the first cable.
Try a different USB-C cable.
Try charging your product with another USB-C cable to determine if there is an issue with the first cable.
Reset your product.
Much like rebooting a smartphone, your product might need to be reset on occasion to correct minor issues. For more info, see Resetting your product.
Your product may need service.
If the steps provided do not resolve your issue, your product may need service. Follow the link below for more information on how to service your product. Depending on your product and region, you will be provided a contact number or the ability to setup service online.
Click here to start service
Click here to start service
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