If you experience distortion, crackling, static, noise or unexpected poor sound quality from your product:
If you're listening to audio on your product but cannot hear sound from all of the speakers, try the following:
If you hear excessive low frequencies from your product, the sound quality might be boomy, muffled or difficult to hear. To reduce the bass response and/or increase the treble response, try the following:
If you don't hear enough low frequency audio from your product, the sound quality might be tinny, shrill or lacking fullness. To increase the bass response or reduce the treble response, try the following:
If your product seems to be set up properly but does not produce sound, try the following:
If the sound played from your product cuts in and out, plays inconsistently or is choppy-sounding, try the following:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If you experience high-pitched noise or a squealing sound from your system, try the following:
If you hear a clicking, whirring, vibrating or other unusual sound coming from your product, try the following:
If the volume level heard from your product is faint or quieter than normal, try the following:
If your product appears to be receiving power but won't power on as expected:
If your product produces unexpected ticking, clicking or popping noises when turning on, try the following:
If power to your product seems intermittent or it powers on and off unexpectedly, try the following:
If you cannot pair your Bose speaker or headphones to a Bluetooth device, like a smartphone, tablet, laptop, or TV, here are some things to try.
If the Bluetooth connection between your product and a connected audio device is only reliable within short range of your product, try the following:
If the Bluetooth connection between your system and a connected device (e.g. laptop, smartphone, or Bose app) is intermittent or is lost unexpectedly, try the following:
If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:
If the app cannot find the product you have already added to your Bose account, it might show "searching" or "unavailable" when trying to select that product. In some cases, the product might not show up in the app if it is not found. To resolve this, try the following:
If you cannot start or complete an update on a Bose product or app, try the following:
If you are unable to turn up or turn down the volume of your product or experience unexpected volume changes or spikes in listening level, try the following: